Terms & Conditions

Acceptance of Terms

By accessing our website, booking an appointment, visiting our salon, or providing your contact information (including your phone number), you agree to be bound by these Terms & Conditions ("Terms") and our Privacy Policy.

If you do not agree to these Terms, please do not use our website or services. We reserve the right to modify these Terms at any time; continued use after changes constitutes acceptance of the updated Terms.

Our Services

Sow African Hair Braiding provides African hair braiding and related salon services, including but not limited to box braids, knotless braids, cornrows, twists, faux locs, extensions, and takedown services. Services are offered at our salon location and are subject to availability, stylist scheduling, and our policies.

We strive to provide accurate descriptions and pricing on our website and in person. Final service details, duration, and pricing may vary based on hair length, thickness, style complexity, and other factors discussed at your appointment.

Booking & Appointments

Appointments can be made online (through our website), by phone, or in person. By booking an appointment, you agree to:

• Provide accurate contact information (name, phone number) for confirmations and reminders
• Arrive on time (we recommend arriving 10 minutes early)
• Cancel or reschedule at least 24 hours in advance when possible
• Pay any required deposit or fee in accordance with our payment and cancellation policies

We reserve the right to refuse or cancel appointments, including in cases of repeated no-shows, late cancellations, or behavior that violates our policies or disrupts our salon environment.

Payment Terms

Payment is due at the time of service unless otherwise agreed. We accept cash, credit cards, and other forms of payment as indicated at the salon. For appointments over a certain duration (e.g., 4 hours), a deposit (such as 50% of the estimated service cost) may be required at booking.

• Deposits are generally non-refundable but may be transferred to a future appointment if you cancel or reschedule in accordance with our cancellation policy
• Final pricing may vary based on hair length, thickness, style complexity, and products used
• Gratuity is appreciated but never required
• We reserve the right to require prepayment or a deposit for future bookings in cases of repeated no-shows or late cancellations

Cancellation & No-Show Policy

We ask that you cancel or reschedule at least 24 hours in advance. Late cancellations (less than 24 hours) may result in a fee (e.g., 50% of the service cost). No-shows may be charged the full service amount or the deposit may be forfeited.

We understand that emergencies happen. If you need to cancel or reschedule, please contact us as soon as possible. We may waive fees in exceptional circumstances at our discretion.

Repeat no-shows or late cancellations may result in a requirement to prepay for future appointments or other restrictions.

Client Responsibilities

When using our services, you agree to:

• Arrive with clean, detangled hair (or add a takedown service to your appointment if needed)
• Inform your stylist of any scalp sensitivities, allergies, or health conditions that may affect your service
• Treat our staff and other clients with respect; we reserve the right to refuse service for disruptive or inappropriate behavior
• Supervise any minors you bring to the salon
• Not hold us liable for results that differ from expectations when due to hair condition, previous treatments, or factors outside our control

Intellectual Property

All content on our website (including text, images, logos, and design) is owned by Sow African Hair Braiding or our licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce, distribute, or use our content for commercial purposes without our prior written consent. You may use our website for personal, non-commercial use in accordance with these Terms.

Limitation of Liability

To the fullest extent permitted by law, Sow African Hair Braiding and our staff shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to loss of data, loss of profits, or personal injury, except where such liability cannot be excluded by law.

Our total liability for any claim arising from your use of our services shall not exceed the amount you paid for the service in question. We are not responsible for results that differ from expectations due to your hair condition, previous treatments, aftercare, or factors outside our control. If you experience any discomfort or concern during or after a service, please contact us promptly.

Disputes & Governing Law

Any dispute arising from these Terms or your use of our services shall be governed by the laws of the Commonwealth of Pennsylvania (or the jurisdiction in which our salon is located), without regard to conflict of law principles. We encourage you to contact us first to resolve any concerns. If a dispute cannot be resolved informally, it may be submitted to the courts of the applicable jurisdiction.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, policies, or the law. The "Last updated" date at the top of this page will be revised when we make changes. We encourage you to review these Terms periodically. Continued use of our website or services after changes constitutes acceptance of the updated Terms. For significant changes, we may notify you by email, text, or a notice on our website.