Our guidelines to ensure the best experience for all clients
• Appointments can be made online, by phone, or in person
• We recommend booking at least 1-2 weeks in advance, especially for weekends
• Walk-ins are welcome but subject to stylist availability
• All bookings will be confirmed within 2 hours via email or phone
• Please provide accurate contact information for appointment reminders
• Cancellations must be made at least 24 hours in advance
• Late cancellations (less than 24 hours) may result in a 50% charge
• No-shows will be charged the full service amount
• We understand emergencies happen - please contact us as soon as possible
• Rescheduling is free if done 24+ hours before your appointment
• Repeat no-shows may require prepayment for future bookings
• We accept cash, credit cards, and digital payments
• Deposits (50% of service cost) required for appointments over 4 hours
• Deposits are non-refundable but can be transferred to future appointments
• Final payment is due at the end of your service
• Gratuity is appreciated but never required
• Prices are subject to change based on hair length, thickness, and complexity
• Please arrive 10 minutes before your scheduled appointment
• Late arrivals (15+ minutes) may result in shortened service or rescheduling
• If running late, please call us immediately - we'll do our best to accommodate
• Arriving early allows time for consultation and preparation
• Your appointment time includes consultation, service, and styling
• Come with clean, detangled hair (or add takedown service to appointment)
• Bring reference photos if you have a specific style in mind
• Inform your stylist of any scalp sensitivities or allergies
• Children must be accompanied by a parent or guardian
• Please limit guests to one person per client
• Respectful behavior is expected toward all staff and clients
• We maintain the highest standards of cleanliness and sanitation
• All tools and workstations are sanitized between clients
• We use only premium, high-quality products and extensions
• If you're feeling unwell, please reschedule your appointment
• We reserve the right to refuse service for health and safety reasons
• Smoking, vaping, and alcohol are prohibited on premises
Disclaimer: Sow's African Hair Braiding reserves the right to modify these policies at any time. While we strive to accommodate all clients, we reserve the right to refuse service for any reason. By booking an appointment, you agree to these terms and conditions. If you have any questions about our policies, please don't hesitate to contact us.